Palm Coast to implement processing fees for card payments beginning June 1

The change applies to both online and in-person payments for a variety of city services, including utility bills, Code Enforcement fines, building and planning permits and other payments.


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  • | 5:52 p.m. May 15, 2025
Palm Coast City Hall. Photo by Brian McMillan
Palm Coast City Hall. Photo by Brian McMillan
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Palm Coast will begin using processing fees for credit, debit card and ACH/eCheck payments starting June 1.

The fees will apply to both online and in-person payments for a variety of city services, including utility bills, code enforcement fines, business licenses, building and planning permits, business inspection fees and other payments, a Palm Coast press release said. The fees were absorbed by the city, but will begin passing them along to customers as part of Palm Coast's cost management and fiscal responsibility strategy.

No fees will be charged for the following payment methods: cash, personal or company checks, money orders or bill payments initiated directly through the bank. The change is projected to save the city $700,000 annually, the press release said. The discussion on changing the fee system occurred at the Feb. 18 Palm Coast City Council meeting.

Below is the fee structure changes.

Fee Structure Effective June 1, 2025:

In-Person Payments:

  • Customer Service payments made by credit/debit card: 3.5% processing fee (minimum fee: $2.50)
  • Community Development payments made by credit/debit card or digital wallet: 2.45% processing fee

Online Payments:

  • Utility Bills (credit/debit/digital wallet): $1.95 per transaction
  • Utility Bills (ACH/eCheck): $0.43 per transaction
  • All other non-utility payments (credit/debit/digital wallet): 2.45% processing fee
  • All other non-utility payments (ACH/eCheck): $0.43 per transaction

Transaction Limits:

  • Maximum online payment for non-Utility Billing (e.g., Building Permits): $50,000
  • Maximum online payment for Utility Bills: $10,000

 

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