- July 30, 2021
Volusia County Tax Collector Will Roberts is seeking a second term in office.
“Our vision at the Volusia County Tax Collector office is to change the way Volusia residents experience government services,” Roberts said in a press release. “We have shown that our services can be provided efficiently, effectively, accurately and with superior customer service.”
Roberts was elected in 2020 and is the county's first tax collector in 50 years, as the office was created as a result of Amendment 10 passing in 2018. According to his press release, Roberts said he based his platform on improved services to the public, tax collection experience and accuracy in tax collection. His tax collection team is composed of just over 100 employees.
“I made a commitment that we would improve the customer service operations with our team members,” Roberts said. “On average, over the last nine months, nearly 90% of our customers who completed surveys have given us a 4–5-star rating. As expected, we added additional services to the tax collector office, such as driver licenses, concealed weapons licenses, and birth certificates. We have incorporated new technology and online access to serve people on their schedule 24 hours a day at vctaxcollector.org. In 2022, we accurately collected and distributed nearly $1 billion in property tax revenue to fund the operations of governments across Volusia County.”
Plans to open a new office branch in Deltona are in the works, and the branch is expected to open in early 2024.
“Since taking office in January of 2021, our staff and small administrative team has done an exceptional job of transitioning operations from the Volusia County Revenue Division to The Office of Will Roberts – Tax Collector,” Roberts said. “I am excited to lead this team for a second term and continue to provide service, experience and accuracy in tax collection to Volusia County residents.”