Mayor: Save time, text concerns to Customer Service

Mayor David Alfin says new convenience allowing people to skip wait time on the phone has quickly become popular.

  • By
  • | 9:00 a.m. April 8, 2024
  • Palm Coast Observer
  • Opinion
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A recent question from a resident, followed by Mayor David Alfin's response:

"Is there some way to talk to customer service without having to wait so long on the phone? I know you guys are busy, but so am I, and I only have a half hour on my lunch break to call. There’s got to be a more efficient way to report an issue. Help please."

All of us know how difficult it is to have to wait on the phone for service. There’s never enough time in a day to accomplish everything important to us. Our city’s Customer Service department staff recognizes this problem and has just added a new convenience that will make everyone’s life a little easier.

Anyone experiencing a utility emergency, trash concerns, pep tank problems — or just about anything — can call Customer Service at 386-986-2360 either during or after regular business hours. Rather than wait in the queue, they can opt to instead send a text. A prompt will instruct you how to text your case to reach a field technician quicker.

This program has become quite popular. Just during the first weekend it was introduced, we had 87 residents text their concerns to the city and every week since we began offering this assistance, more and more residents have used it. It’s one of our newest innovations designed to provide residents with more proactive support from the city.

We have been and always will continue to be committed to search for the best ways to serve our customers.

Email your questions or letters to the editor, to [email protected].


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