Halifax Health–Hospice named highest level of care in Central Florida

The honor comes after the evaluation of patient experience surveys from 2020.

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  • | 2:10 p.m. October 15, 2021
  • Palm Coast Observer
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by: John Guthrie

Vice President, Communications

HealthCareFirst has selected Halifax Health–Hospice as one of the top hospices providing the best patient and caregiver experience in their 2021 Hospice Honors list. This landmark compilation acknowledges Halifax Health–Hospice as the only hospice in Central Florida providing the highest level of quality as measured from a caregiver’s point of view.

From October 2019 through September 2020, HealthCareFirst collected patient experience surveys from individuals receiving care from Halifax Health-Hospice. These surveys were evaluated by HealthCareFirst using Hospice CAHPS quality measures and determined the level of patient care provided by Halifax Health–Hospice. Before even being considered for the Hospice Honors list, Halifax Health–Hospice had to achieve a score above the national average in the Hospice CAHPS category, “Willingness to Recommend this Hospice."

“Hospice Honors defines a new standard of excellence in the patient/family experience for hospice agencies,” says Liz Silva, Director of Hospice at HealthCareFirst, “Identifying these top‐performing hospices is our way of recognizing organizations that have demonstrated high quality of care to both patients and caregivers.”

“This achievement demonstrates Halifax Health–Hospice’s dedication to extraordinary, compassionate and professional end-of-life care.” says Ben Eby, Executive Director of Halifax Health–Hospice. “Halifax Health–Hospice will always offer outstanding patient care and is committed to continuously bettering hospice care through the consideration and implementation of feedback given by patients and caregivers.”

To view HealthCareFirst's Hospice Honors recipient list for 2021, go to: https://www.healthcarefirst.com/wp-content/uploads/2021/08/HEALTHCAREfirst-Hospice-Honors-Recipient-List-08-2021.pdf



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