Palm Coast wins award based on resident survey input

The award recognizes the city’s improvements on The National Community Survey from 2017 to 2019.

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  • | 12:09 p.m. October 6, 2020
  • Palm Coast Observer
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by: Kimberly Norman, city of Palm Coast public relations associate

The Polco software company and the and the International City & County Management Association have announced the city of Palm Coast a winner in the Voice of the People Awards. 

The Voice of the People Awards honor local governments based on feedback from residents.

The award recognizes the city’s improvements on The National Community Survey and its intentional, data-informed decisions.

The city is receiving the award for "Transformation in Foundations of Livability," which reflects residents’ views on the general direction of the local government and commitment to best practices in moving the community forward.

The award is granted to communities that have seen a significant increase in favorable ratings in resident responses in survey results from 2017 to 2019.

For Palm Coast, the increases in the following areas of governance and community characteristics were used in the judging process:

  • Services provided by Palm Coast
  • Customer Service
  • Value of services for taxes paid
  • Overall quality of life
  • Overall image
  • Place to live
  • Neighborhood

“Achieving this award speaks to the leadership and direction provided by City Council,” said Denise Bevan, city administration coordinator. "The entire process begins with the City Council analyzing feedback from citizen survey. They assign departments to follow through with the specific recommendations and opinions, ensuring residents’ voices are heard as they execute the city’s Strategic Action Plan. “Feedback from our residents is critical to gauging their satisfaction and concerns.” 

The 12th annual Voice of the People Awards were presented at ICMA’s virtual digital conference in September. Watch the announcement video from Polco at:

The city of Palm Coast also received a Voice of the People Award in 2014 for Transformation in Economy.


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