- December 15, 2025
Shauna Justice, who misguided a 911 call in September and pointed a gun at a news reporter last month, resigned Thursday.
BY WAYNE GRANT | STAFF WRITER
Shauna Justice, a dispatcher involved with the misdirection of a 911 call in September, resigned from her position with the Volusia County Sheriff’s Office Thursday, according to Spokesman Gary Davidson.
The September incident prompted several initiatives by the city of Ormond Beach to improve communications between 911 callers and dispatchers, when the emergency happens in a park or sports complex.
On Sept. 4, an emergency vehicle was sent to the wrong location, delaying its response time. The victim, Bob Hill of New Smyrna Beach, reportedly suffered a heart attack and died..
The caller, at the Nova Community Center, gave the names of nearby intersecting streets but also said “Ormond Rec,” and a trainee mistakenly sent responders to the South Ormond Recreation Center on Division Avenue. An inquiry by the Volusia County Sheriff’s Dept. faulted the trainee for “inattentiveness to address verification procedures.” He received counseling.
Justice, the training officer, was disciplined with a three-day suspension without pay. She admitted to using her personal phone during the call, which is against policy, and also talking to others in the dispatch room. The Sheriff’s Office inquiry found that Justice was “totally unaware” of the mistake until the trainee brought it to her attention 10 minutes into the call.
Since 2007, Justice has received two written reprimands and three verbal reprimands.
On Nov. 12, Justice, 28, was arrested for aggravated assault with a deadly weapon after pointing a gun at a television reporter who had come to her house for an interview. She was booked into the Volusia County Branch Jail on $1,500 bond.
Justice was then suspended without pay, Davidson said.
Among the city of Ormond Beach's emergency-response improvement initiatives were installing 68 signs throughout parks and sports complexes that provide the address 911 callers should use.
Leisure Services and the Ormond Beach Fire Department also provided the Sheriff’s Office with a list of all park features, such as basketball courts, buildings, fields, etc. The city provided a list of park nicknames, as well.
