- December 15, 2025
Nestor Abreu, community development director for the city, said customer service is never done.
In retail, one of the first lessons learned is that the customer is always right.
In local government, customer service has been widely discussed in economic development strategy sessions. And at the Tuesday City Council workshop, city staff updated council members of its customer service efforts.
“The customer service element of good economic development strategy was highlighted by the summit, and we’ve wanted to highlight the efforts we’ve made,” City Manager Jim Landon said Tuesday before a presentation.
Nestor Abreu, community development director for the city, led the presentation, and he said “Customer service is never done.”
At the meeting, Abreu pointed out that an internal audit revealed various ratings for the city’s insurance safety ratings for service delivery.
With a rating of 1 being the best, the city’s flood insurance was rated at a 6; residential building was rated 4; fire rating is 4 and commercial building was 3.
All of those ratings, Landon said, are extremely high.
Also at the workshop, Abreu detailed various customer service initiatives that are in the works.
One of those is keeping the cash registers at the city offices open from 8 a.m. to 5 p.m. As it stands right now, cash is only accepted until 4 p.m. The city is also considering a customer service exit survey and a city employee directory on the Internet.
